Innova Corfo I+D L2 13IDL2-18713, 2013 – 2015

E-mail Analysis Based on Human Behavior

E-mail has become a standard tool for communicating people. This project aims to create a software tool that allows users to classify their e-mail texts to obtain profiles describing the type of communication he/she has had with the receivers over time. Two software tools will be developed to analyze the content of e-mails and classify them by using machine learning techniques fed with training data generated with psychology and human behavior techniques. As a result, tool prototypes will be built and tested for two market targets: one for the banking sector for customer service where a specialized tool will be developed for assessing executive-client relationship; and another for general users who can download a free Plug-in for their personal e-mail accounts.